Frequently Asked Questions

Our answers to top questions are listed below. If you didn't find what you're looking for, please reach out via email or phone listed at the bottom of the page.

Coffee

Coffee Sourcing

Committed to ethical and sustainable sourcing, we purchase green coffee beans from importers who align with our values. We pay premium prices to support fair trade and environmentally friendly practices.

Our exclusive focus on specialty-grade coffee guarantees superior quality, as each lot undergoes rigorous screening and cupping processes before we walk those beautiful jute bags through our doorstep.

Though we're near the tail end of the coffee value chain, we don't turn a blind eye to what happens on the farm where the - coffee bushes? ..shrubs? ..trees?.. treelets?! - where the coffee plants grow. Our business decisions reflect that we're mindful of the farmers, producers and workers cultivating our coffee.

Coffee Availability

Fun fact: did you know that coffee "beans" are actually seeds from a fruit? That's right! That means we're a "bean co." in name only. Since coffee cherries are harvested throughout the year depending on the region, we're constantly on the lookout for new and exciting coffees from our importers. Once we taste and evaluate them, we decide whether to offer them as a single origin, part of a seasonal blend or as a permanent addition to one of our signature blends.

Some of our coffees are always available, while others are limited-time offerings. We strive for consistency and quality in our blends, so to keep the coffee fresh, we may only offer a particular blend when it's "in season."

Roasting Philosophy

We're all about bringing out the best in every bean! Simply put - we roast each coffee to highlight its unique flavors while staying close classically enjoyable characteristics. That said, look out for adventurous coffees on the menu. We understand that everyone's taste preferences are different, so if you're curious about a new coffee, grab a 4 oz. sample and let us know what you think.

We like fun facts around here, so here's another one: coffee has more flavor compounds than wine!

Roasting Schedule

We roast weekly, regularly on Tuesdays. Orders placed Wednesday - Monday will be fulfilled on the next upcoming roast day. Coffee will be shipped out the day after roasting, freshly delivered to you.

Ground Coffee

Yep! We're glad to grind your coffee - just select your preference on the product page.

Samples

For coffees that we offer in a sample size, our 4 oz bags are available as an option to select on the product page.

Orders

Returns and Refunds

We're unable to offer returns on roasted coffee as it's a perishable good.

Please send over an email describing the issue and we'll be glad to help!

Cancellations

We roast weekly, regularly on Tuesdays. If your order is cancelled by Monday, then we're able to process the cancellation.

Shipping

Local Pickup

While we're fortunate to have a dedicated building to roast coffee on our own property, please note that public access is prohibited.

Stay tuned to our Facebook page for upcoming events where we'll be in attendance.

International Shipping

We do not offer international shipping at this time.

Missing Package

Packages that don't arrive when you're expecting them. Yikes!

We recommend reaching out to the carrier with your tracking number so they can take a look into their system. If a week goes by from when the package was shipped and your package is still out there somewhere, send us an email and we'll help you out!

Discounts

Free Shipping

We offer free shipping on most orders over $50 and the discount will be applied automatically at checkout.

Memberships

We're looking at options to roll out a membership and rewards program. Enter your email address in the bottom of the page to stay tuned!

Subscriptions

Same here. We're also looking at options to roll out a subscription savings program. Enter your email address in the bottom of the page to stay tuned!

Environment

Packaging and Shipping Materials

While we must strike a balance in sustainable packaging, we recognize that progress is key.

Our coffee bags are crafted from plant-based, renewable, and compostable materials. Additionally, our poly mailers are made from 100% recycled content, 56% of which is diverted waste from landfills.

We're committed to continuous improvement as the industry evolves towards a greener future.