Frequently Asked Questions
Coffee
Coffee Sourcing
Committed to ethical and sustainable sourcing, we purchase green coffee beans from importers who align with our values. We pay premium prices to support fair trade and environmentally friendly practices.
Our exclusive focus on specialty-grade coffee guarantees superior quality, as each lot undergoes rigorous screening and cupping processes before we walk those beautiful jute bags through our doorstep.
Though we're near the tail end of the coffee value chain, we don't turn a blind eye to what happens on the farm where the - coffee bushes? ..shrubs? ..trees?.. treelets?! - where the coffee plants grow. Our business decisions reflect that we're mindful of the farmers, producers and workers cultivating our coffee.
Coffee Availability
Fun fact: did you know that coffee "beans" are actually seeds from a fruit? That's right! That means we're a "bean co." in name only. Since coffee cherries are harvested throughout the year depending on the region, we're constantly on the lookout for new and exciting coffees from our importers. Once we taste and evaluate them, we decide whether to offer them as a single origin, part of a seasonal blend or as a permanent addition to one of our signature blends.
Some of our coffees are always available, while others are limited-time offerings. We strive for consistency and quality in our blends, so to keep the coffee fresh, we may only offer a particular blend when it's "in season."
Roasting Philosophy
We're all about bringing out the best in every bean! Simply put - we roast each coffee to highlight its unique flavors while staying close classically enjoyable characteristics. That said, look out for adventurous coffees on the menu. We understand that everyone's taste preferences are different, so if you're curious about a new coffee, grab a 4 oz. sample and let us know what you think.
We like fun facts around here, so here's another one: coffee has more flavor compounds than wine!
Roasting Schedule
We roast weekly, regularly on Tuesdays. Orders placed Wednesday - Monday will be fulfilled on the next upcoming roast day. Coffee will be shipped out the day after roasting, freshly delivered to you.
Ground Coffee
Yep! We're glad to grind your coffee - just select your preference on the product page.
Samples
For coffees that we offer in a sample size, our 4 oz bags are available as an option to select on the product page.
Orders
Returns and Refunds
We're unable to offer returns on roasted coffee as it's a perishable good.
Please send over an email describing the issue and we'll be glad to help!
Cancellations
We roast weekly, regularly on Tuesdays. If your order is cancelled by Monday, then we're able to process the cancellation.
Shipping
Local Pickup
While we're fortunate to have a dedicated building to roast coffee on our own property, please note that public access is prohibited.
Stay tuned to our Facebook page for upcoming events where we'll be in attendance.
International Shipping
We do not offer international shipping at this time.
Missing Package
Packages that don't arrive when you're expecting them. Yikes!
We recommend reaching out to the carrier with your tracking number so they can take a look into their system. If a week goes by from when the package was shipped and your package is still out there somewhere, send us an email and we'll help you out!
Discounts
Free Shipping
We offer free shipping on most orders over $50 and the discount will be applied automatically at checkout.
Memberships
We're looking at options to roll out a membership and rewards program. Enter your email address in the bottom of the page to stay tuned!
Subscriptions
Same here. We're also looking at options to roll out a subscription savings program. Enter your email address in the bottom of the page to stay tuned!
Environment
Packaging and Shipping Materials
While we must strike a balance in sustainable packaging, we recognize that progress is key.
Our coffee bags are crafted from plant-based, renewable, and compostable materials. Additionally, our poly mailers are made from 100% recycled content, 56% of which is diverted waste from landfills.
We're committed to continuous improvement as the industry evolves towards a greener future.